Hours Hard to Defend
When time logs are vague or missing ticket context, some billable hours get reduced, questioned, or written off.
IT Consultancies & MSPs
Track Billable Work, Contract Risk, and Margin Across Every Client Engagement
Tolmete gives IT consultancies and MSPs one platform to track billable work across tickets, retainers, and fixed-fee engagements, catch contract overruns before they compound, and turn approved hours into invoices without rebuilding the story from scratch at billing close.
The Problem
Unpriced Work Is the Most Expensive
Work Your Team Does
Every out-of-scope request looks small on its own. Quick fixes get absorbed, after-hours effort goes unlogged — silent leaks that only become visible at billing close, when the margin is already gone.
Tolmete connects time logs, ticket activity, and contract context so service managers see which engagements are trending over scope and where margin leakage is building, early enough to open a change order.
Flat-Fee Contracts Absorb Scope
Out-of-scope requests get handled under existing agreements because each one looks small. By the time the overrun becomes visible, the contract margin has already been spent.
Billable Work Gets Lost
When engineers move between tickets, retainers, and projects in a single day, billable effort loses contract context before it reaches billing.
Billing Close Takes Too Much Cleanup
When logged work isn't organized by client, contract, and Activity Type, every cycle needs exports, corrections, and rework. Connected IT service delivery software removes that step.
Position
Everyday Service Activity Becomes Contract Intelligence and Billing-Ready Data
Tolmete is IT service management software for teams managing mixed contracts, shared engineers, and clients with different billing agreements. As managed services operations software, it consolidates time logs, ticket activity, scope context, and invoicing into a single operating layer, so the margin picture stays clear from the first ticket to the final invoice.
Team Activity
Tickets, change requests, retainer work, after-hours effort, time logs
Tolmete Structures Context
Client, contract type, engagement, Activity Type, service context
AI Detects What Needs Attention
Out-of-scope requests, contract overruns, unpriced effort, delayed logs
Managers Act with Evidence
Risk summary with dollar impact, change order recommendation, mitigation plan
Margin Stays Protected
Approved logs become invoice-ready data before billing leakage compounds
Core Value
What IT Consultancies & MSPs
Can Do With Tolmete
Tolmete covers the four moments where margin is made or lost: capturing billable work, reading project health, acting on risk, and preparing client billing. Each one runs from the same connected delivery data.
Capture Billable Work Across Tickets, Retainers, and Projects
Engineers log work by text or voice, and Tolmete structures the entry with client, contract, and Activity Type already attached. Every billable hour keeps its contract context from the first log to the final invoice.
The impact:
Cleaner time records across mixed engagements, with less admin and fewer hours that lose context before billing.
Track Contract Burn Before It Becomes an Overrun
Tolmete shows managers how each engagement is tracking against its agreement, based on actual ticket and time activity, not on manual updates. Service managers see which contracts are trending over scope early enough to act.
The impact:
Contract health stays visible throughout the period, not only at billing close.
Act on Out-of-Scope Risk With Dollar Impact Attached
When Tolmete detects scope creep, unplanned effort, or hours without supporting activity, it surfaces the risk with an estimated dollar impact and a suggested next step: a change order, a scope conversation, or an internal correction.
The impact:
Teams respond while the risk is still a conversation rather than a write-off.
Give Clients Proof of Work Without Building Decks
Tolmete turns approved logs and delivery activity into plain-language summaries and a live Client Portal published once. Clients see progress, effort, and selected risk signals without status emails or exported spreadsheets.
The impact:
QBRs, renewals, and invoice questions no longer require a PM to rebuild the story from scratch.
Close Billing Periods Without Manual Cleanup
Tolmete organizes approved logs by client, contract, period, and Activity Type, keeping T&M work, retainers, and fixed-fee engagements clearly separated and ready for invoicing, either within Tolmete or through Zoho Books and QuickBooks.
The impact:
The invoice matches the work delivered under the terms each client actually signed.
See the Full Service Workflow
in Tolmete
Every hour your team logs, every ticket it closes, and every change request it absorbs feeds into the same platform that prepares your invoices and client reports. Tolmete keeps service delivery, contract risk, and billing connected from the first log to the final invoice.
Log Work
Detect Margin Risk
Review Contract Health
Share Proof of Work
Prepare Invoice
Sync with Accounting Tools
How It Works
How Tolmete Fits Into Your
IT Service Workflow
Tolmete reads your team's service workflow activity and turns it into contract intelligence, early risk signals, and billing-ready data.
1. Connect Where Your Team Already Works
01/05
Tolmete connects to your existing stack and starts reading service activity immediately.
Turn Tracked Time Into a Report Clients Can Understand
Use Cases
How Tolmete Fits Into the Real Moments
Of IT Service Delivery
The moments that cost IT consultancies and MSPs the most aren't random. They're the change order that arrived too late, the QBR rebuilt from scratch, the retainer that burned through before anyone noticed, and the billing period that closed with write-offs. Tolmete gives teams the visibility to handle each of them.
Change Order Too Late
Catch out-of-scope effort before it gets absorbed under a support agreement.
Instead of: Discovering that a client's monthly support hours ran over because three "quick" Microsoft 365 issues each took longer than expected.
With Tolmete:
Managers see which support agreements are trending over scope with dollar impact attached, early enough to open a change order before the work is absorbed.
QBR and Renewal Preparation
Walk into renewal conversations with delivery evidence already organized.
Instead of: A service manager spending two days assembling a presentation from helpdesk tickets, infrastructure logs, and scattered status updates.
With Tolmete:
Engagement leads walk in with AI-written summaries and a Client Portal showing uptime, effort, and resolved incidents the client has already seen.
Retainer Burn Visibility
Know which retainers are healthy and which are trending toward an overrun.
Instead of: Finding out at month-end that a retainer burned through faster than planned, with no visibility into effort during the period.
With Tolmete:
Service managers track effort against each retainer throughout the period, not only when it is time to invoice.
Billing Period Close
Close billing periods without manual cleanup or write-offs.
Instead of: Exporting helpdesk data, matching ticket categories to invoice line items by hand, and writing off after-hours work that lost its context.
With Tolmete:
Logged work is already organized by client, contract, period, and service type, with delivery context behind every hour.
How Much Billable Time Is Your Consultancy or MSP Losing to Out-of-Scope Work?
Industry benchmarks put combined delivery inefficiencies at 10–18% of service revenue. For consultancies and MSPs, most of that comes from absorbed out-of-scope requests, unlogged after-hours effort, and write-offs that could have been change orders. This is where service margin tracking earns its place. Estimate how much revenue your business loses when billable effort isn't captured or billed with enough context — and what it would mean to protect service margins across every engagement.
Calculate Your Billing LeakageTeams and Features Section
Built for the Teams That Keep Client Services Moving
IT consultancies and MSPs run on specialization: owners watching contract profitability, service managers tracking engagement health, finance teams closing billing periods, and engineers focused on the work itself. Tolmete gives each role the visibility it needs without adding process overhead.
Owners and Executives
See which clients and contracts need attention, where delivery risk threatens client account operations, and whether logged work is ready to support billing.
AI Delivery Intelligence, Intelligent Risk Alerting, Invoicing Integrations, Client Portal
Service Delivery Managers and Engagement Leads
See which contracts are drifting, where risk is building, and what action comes next. MSP operations software connects tickets, contracts, and risk signals in one view.
AI Delivery Intelligence, Evidence-Based Signals, AI Mitigation Plans, Intelligent Risk Alerting, Deep Integrations, AI Project Summary
Finance and Operations Teams
Prepare invoices from approved work data organized by client, contract, billing period, and Activity Type, keeping service delivery operations software and billing connected in one view.
Basic Invoicing, Invoicing Integrations, AI Time Logging
Engineers, Consultants, and Technicians
Log work faster by text or voice and spend less time filling out timesheets or explaining after-hours effort after the fact.
AI Time Logging, Deep Integrations, Voice Time Tracking
Why Tolmete is Different
Why Consultancies and MSPs Need More Than Another Time Tracker
IT consultancies and MSPs already track time and manage tickets. What most tools don't show is whether the work being done matches the contract it falls under — and what the gap is costing in out-of-scope work, under-billing, and write-offs.
The Old Way
Traditional Consultancy / MSP Stack
- Out-of-scope requests get absorbed because no tool flags them against the agreement
- Retainer burn is invisible until billing close
- Change orders happen too late or not at all
- QBRs depend on a PM manually rebuilding the delivery story
- Engineers log time separately from the tickets they worked on
- Invoice line items get rebuilt from scratch every billing period
The Automated Way
Tolmete IT Service Margin Intelligence
- Out-of-scope effort is flagged against the contract with dollar impact attached
- Retainer burn stays visible throughout the period
- Contract risk surfaces early enough to open a change order
- Client Portal gives clients a live view of delivery without manual preparation
- Time logs attach to tickets, contracts, and Activity Types automatically
- Client billing details are reused from the client catalog
- Approved logs are already organized for invoicing when the period closes
Traditional reports tell clients what happened after someone spends time building them. Tolmete gives clients a transparent, up-to-date reporting view when they need it.
Privacy and Trust Section
Designed for Teams That Work Inside Client Environments
IT consultancies and MSPs operate inside client infrastructure, handle sensitive credentials, and work under NDAs. Tolmete is built around one principle: understanding how IT consultancy operations and MSP workflow run without touching what needs to stay protected.
Delivery Signals, Not System Access
Tolmete analyzes defined project activity from connected sources, including time logs, ticket activity, and calendar events. Client infrastructure, credentials, and proprietary environments remain outside the platform.
Team Activity, Not Private Messages
Tolmete reads only the communication channels you explicitly connect. Direct messages and private threads remain entirely outside the platform.
Service Signals, Not Performance Scores
AI-prepared time logs are reviewed and confirmed by the engineer who did the work. Delivery signals describe contract and scope patterns, not individual performance scores or personal behavior.
Adds to Your Stack, Replaces Nothing
Your team keeps using the PSA, ticketing, and project tools they already rely on. Tolmete adds contract intelligence and margin visibility to the stack you already trust.
Connect Service Delivery and Billing
To Protect Every Contract
Tolmete provides IT consultancies and MSPs with a one connected platform for contract intelligence, early risk signals, and billing-ready data. The hours your team works become the revenue your business keeps.
FAQ
Frequently Asked Questions
Everything you need to know about Tolmete.
Tolmete is IT service margin intelligence software that reads your team’s activity across connected tools and shows what is at risk: out-of-scope work, contract overruns, unlogged billable effort, or billing leakage, before managers have to ask. It helps service teams protect contract margins while keeping client work moving.
Your time tracker records hours. Tolmete connects those hours to contract scope, ticket activity, and invoicing, working as contract profitability software that tells you whether logged effort is in scope, defensible, and ready to bill.
Owners, COOs, service delivery managers, engagement leads, finance and operations teams, and engineers who need visibility across client work, billable time, contract risks, and MSP workflow software that connects all of it.
Tolmete tracks effort against each agreement throughout the period, so service managers can see which retainers are healthy and which are trending toward an overrun, with the dollar impact and a suggested next step attached.
No. Tolmete works as IT service operations software that layers on top of the PSA, ticketing, and project tools your team already uses, adding contract intelligence and margin visibility without replacing anything.
Yes. Tolmete works as MSP work management software that captures billable work through AI-assisted logging by text or voice. Contributors describe what they worked on, review the structured draft, and confirm it before saving, with client and contract context attached all the way to the invoice.
Tolmete turns approved logs and delivery activity into plain-language reports and a live Client Portal. Clients see progress, effort, and selected risk signals without status emails or exported spreadsheets, supporting client service delivery software transparency at every renewal and QBR.
Tolmete works only with delivery signals your team already produces. AI-prepared time logs are reviewed and confirmed by the person who did the work, and signals describe contract and scope patterns, not personal performance scores.
Tolmete works as MSP client service software that tracks effort across retainers, tickets, and fixed-fee engagements. Retainer profitability software logic keeps burn rate visible throughout the period, so service managers act before an overrun compounds. The entire service workflow stays connected from the first log to the final invoice.